Full List of Questions
bm390 FAQ — We'll answer whatever you want to know
From deposits and account login to how to play live casino and how to fix technical issues — the questions players ask most are answered here in Burmese.
Whether you are a first-time player at bm390 or a seasoned veteran, questions come up sooner or later. This FAQ page covers deposits and withdrawals, account management, security, how to play on mobile, and live casino games like Baccarat — all in one place. Browse the categories below to find what you need. If any answer does not satisfy you, reach out directly via our 24/7 Live Chat.
Deposits
At bm390, you can start depositing via KBZPay with a minimum of 3,000 Ks. Once the transfer is made, the funds arrive in your account quickly and you can play right away. Enter the amount in the KBZPay app, transfer to the number we provide, then confirm the deposit in your account.
There are currently 4 deposit methods — KBZPay, Wave Money, AYA Pay, and Bank Transfer. Wave Money is fully supported with the same minimum of 3,000 Ks. No extra fees are charged for any deposit method.
Deposits normally arrive within a few minutes of the transfer. Network delays may occasionally cause a short wait. Take a screenshot of your transfer and contact us via Live Chat — we are available 24/7 to check it for you. If your deposit has not arrived after 30 minutes, open Live Chat immediately.
bm390 does not charge any deposit fees. However, payment service providers such as KBZPay or banks may apply their own charges. Those fees are not related to us. You can check the terms on our contact page at any time.
A minimum of 30,000 Ks is required to make a withdrawal. After the request is verified, funds will arrive within 10 to 45 minutes. You can withdraw via KBZPay, Wave Money, AYA Pay, or Bank Transfer — usually through the same method you used to deposit.
Security & Personal Information
bm390 uses SSL encryption to protect all player personal data and financial transactions from outside interception. Your data is never shared with any third parties. You can read the full details in our Privacy Policy.
bm390 staff will OTP code never ask for
— not via Chat, Message, or Phone.
Any message asking for an OTP is a scam and should be
dismissed immediately. Never share your OTP with anyone. If you are suspicious, verify
directly via Live Chat.
Yes. At bm390, you can enable Two-Step Verification through your account settings. Once enabled, a code will be sent to your phone number or email before you can log in, which significantly improves account security. Go to your account settings to turn it on.
The official URL is https://bm390.onl only. Check that the address bar shows https:// and the correct domain. Bookmark the site and access it directly rather than clicking links from Google searches. Do not log in to any site that looks similar but has a different URL.
Change your password immediately and notify our Support team via Live Chat.
IP and session records will be checked.
Never share your password with anyone — keep it to yourself.
Our Support is available 24 hours, 7 days a week in Myanmar language to help you.
Technical Issues
No app needed — you can play directly at https://bm390.onl through your phone's Browser (Chrome, Firefox, Samsung Internet).
The mobile website is built with a responsive design that fits your phone screen,
and you can play all games on your phone, including slots and live casino games.
First, clear your Browser's Cache and Cookies
(Settings → Privacy → Clear Browsing Data). Then reload the website.
If that doesn't fix it, try switching from Wi-Fi to Mobile Data, or try a different browser. If the problem continues, contact us via Live Chat.
If your internet drops, you can rejoin the game shortly after.
In live casino games, if you missed a round, that round will be skipped and you can continue playing.
In games like slots, if a bet was already placed, the result will appear in your game history — if you have any concerns, you can check via Live Chat.
Android and iOS are both supported for browser play.
You can also play on tablets and desktop computers — Windows, macOS, and Linux
browsers are all supported. Some games use HTML5 only, with no Flash required,
so you can play whether your device is new or old.
Account Registration and Login
To register, you need a phone number (or email), a Username, and a
Password. Verify with an OTP sent to your Myanmar phone number
and you can start playing within minutes. Players must be 21+
to register with us.
On the login page, click "Forgot your password?" and enter your
registered phone number or email.
You will receive a verification code (OTP) — enter the code to set a new password.
If you have changed your phone number and cannot log in, contact us via Live Chat.
Username — 6–20 characters using English letters (a–z) and numbers (0–9),
no spaces allowed. Password — at least 8 characters; we recommend
including at least one uppercase letter and one number for better account security.
Remember your password yourself and never share it with anyone.
No. Each player is allowed one account only.
Opening multiple accounts to claim bonuses is strictly prohibited.
If this is detected, both accounts may be closed and funds may be forfeited.
If you cannot access your old account, do not open a new one — request help via Live Chat instead.
The most common reasons are — Caps Lock being on, entering the wrong username or password,
or your browser's autofill filling in old details.
If possible, try typing your password manually. If you still can't log in,
you can reset your password at bm390 Login.
Baccarat and Table Games
In Baccarat, you bet on either Player or Banker — whichever side's
cards total closer to 9 wins. You can also bet on a Tie.
Card values: A = 1, 2–9 = face value, 10/J/Q/K = 0.
If the total exceeds 10, the tens digit is dropped (e.g. 15 = 5).
You can play with live dealers at bm390 Casino.
Dragon Tiger is a simpler and faster version of Baccarat.
Dragon and Tiger — one card is dealt to each side, and you bet on which side
has the higher card value. It is more straightforward and quicker than Baccarat,
making it popular among casual players.
Both games are available at the bm390 Casino Live Table.
In Roulette, you can choose a single number, two numbers/Split, Red/Black,
Odd/Even, or outside bets like 1-18 / 19-36.
Hitting a single number pays the most, while outside bets like Red/Black
win more often but pay less.
Yes. You can play bm390 Live Casino fully from your phone browser.
Wi-Fi or 4G is recommended for smooth video streaming.
The screen layout adjusts to your phone size, so the dealer view
and betting panel will be clearly visible.
Live Dealer games are streamed from a studio and played in real time with a real human dealer.
They are not computer-generated — you can watch the card dealing
and wheel spinning live on screen.
In games with a chat feature, you can communicate directly with the dealer.
We are ready to help
If you cannot find the answer you are looking for among the questions above, bm390's support team is available 24/7 via Live Chat in Burmese. You can also contact us by email.
Live Chat — 24/7